This “Privacy Policy” sets out how Pins Leisure Ltd and our group companies (“we”, “our”, “us”) uses and protects your information. We are the “data controller” of the information you provide to us and are a UK registered company with company number 13785084, and registered office address 5 Clayton Wood Court, West Park, Leeds, England, LS16 6QW.

We are committed to protecting the privacy of all users of our website. Please note that all data captured will be used and held in accordance with the requirements of the Data Protection Act 2018.

This website is not intended for children and we do not knowingly collect data relating to children.

1. CONTACT US REGARDING YOUR INFORMATION
   If you have any requests concerning your personal data or any queries with regard to how we handle your data you can contact our Data Protection Manager by:

• • Email to: dataprotection@pinsleisure.co.uk
  • Write to: FAO Data Protection Manager, Pins Leisure Ltd, Unit 5 Clayton Wood Court, Leeds, LS16 6QW

     

2. INFORMATION WE COLLECT
   • Personal data means any information about an individual from which that person can be identified.
   • We may collect, use store and transfer different kinds of personal data about you (depending on the context of your interactions with us) which we have grouped together as follows:
     • Identity Data includes first name, last name, username or similar identifier, date of birth and gender.
     • Contact Data includes email address, phone number, postal address, or billing address.
     • Financial Data includes bank account and payment card details.
     • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
     • Technical Data includes internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, or device ID.
     • Profile Data includes purchases or orders made by you, your interests, preferences, feedback and survey responses.
     • Usage Data includes information about how you interact with and use our website, products and services.
     • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
   • We also collect, use and share aggregated datasuch as statistical or demographic data which is not personal data as it does not directly (or indirectly) reveal your identity. For example, we may aggregate individuals’ Usage Data to calculate the percentage of users accessing a specific website feature in order to analyse general trends in how users are interacting with our website to help improve the website and our service offering.
     
     
3. HOW WE COLLECT INFORMATION
   • We use different methods to collect data from and about you including through:
     • Your interactions with us. You may give us your personal data by filling in online forms or by corresponding with us by post, phone, email or
     • Automated technologies or interactions.As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, and other similar technologies. Please see our Cookie Policy for further details.
     • Third parties or publicly available sources.We may receive personal data about you from various third parties and public sources.
     • Contact, Financial and Transaction Data is collected from providers of technical, payment and delivery services such as our third-party booking provider, The Only Way Togo Ltd.
       
       

4. WHY WE COLLECT INFORMATION
   • The law requires us to have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases:
     • Performance of a contract with you:Where we need to perform the contract we are about to enter into or have entered into with you, for example to answer your queries regarding our services, or keeping you up to date with important changes to our products or services. We  also process card payments through a third-party who only have access to the Information you provide directly to them when you make the card payment.
     • Legitimate interests: We may use your personal data where it is necessary to conduct our business and pursue our legitimate interests, for example to prevent fraud and enable us to give you the best and most secure customer experience. We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
     • Legal obligation: We may use your personal data where it is necessary for compliance with a legal obligation that we are subject to. We will identify the relevant legal obligation when we rely on this legal basis.
     • Consent: We rely on consent only where we have obtained your active agreement to use your personal data for a specified purpose, for example emailing you about new services, offers or other information we think you may find interesting using the email address which you provided. You will be given an option to opt-out of these newsletters and have an option to unsubscribe at any time in the footer of each email. From time to time, we may also use your information to contact you for market research purposes.
       
       

5. MARKETING
   • When your personal data is collected, you will be asked to whether you would like to opt in to receiving direct marketing communications from us.
   • We would like to use your personal data to send you details of our products or services identified as likely to be of interest to you. We will only send you information in line with the venue and preferences you selected when you provided this personal data.
   • You may unsubscribe to our emails at any time through an unsubscribe option at the bottom of every email you receive from us.
     
     
6. THIRD-PARTY DATA PROCESSORS
   • In carrying out our business, including our obligations to you, we may share your information with other trusted third-party service providers, such as:
     • Internal third parties, including our affiliated businesses;
     • External third parties, including our booking provider, The Only Way Togo Ltd whose privacy policy can be found here: Privacy Policy ⋆ The Only Way Togo;
     • Email broadcasters, or marketing agencies;
     • Third parties to whom we may choose to sell, transfer or merge parts of our business or assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
   • Such providers are required under their data processing agreements with us, to handle your personal data in accordance with applicable laws and principles related to privacy and data protection.
     
     
7. INTERNATIONAL TRANSFERS

We do not transfer your personal data outside the UK.

8. DATA SECURITY
   • We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
   • In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
   • We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
     
     
9. RETENTION PERIODS
   • We will keep your personal data for as long as is reasonably necessary for the purpose for which it was collected, as explained in this privacy policy. For example:
     • Gift cards; we will keep your personal data for 7 years after your last purchase. We need to retain this personal data for our own accounting and operational purposes and for legal and tax purposes.
     • Email marketing; we will keep this personal data for as long as we are able to market to you and if you withdraw your consent or opt-out of marketing communications, we will keep your contact details only to ensure that we do not contact you again for marketing purposes.
     • WiFi usage; we will remove your personal data after 1 year of inactivity.
     • Booking reservations; we will keep the personal data you have provided for 7 years after your booking date and we retain this data with permission to improve your service and experience with us.
     • Competition entries; we will only hold your personal data for as long as we need to run the competition and announce the winner/s unless otherwise stated that your email will be used for marketing purposes and you have opted into this.
     • Job applicants; we will retain your personal data for as long as we need to process your application and maintain application statistics and we will make this known to you.
     • We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
   • In certain circumstances, we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you. If you have any questions with regards to what we hold please refer to the next section.
     
     
10. DATA SUBJECT’S RIGHTS
    • You have rights in respect of your personal data we hold about you. We will need to confirm your identity before we can consider your request but details of these rights are set out below:
      • Right of access (commonly known as a “subject access request”). This enables you to receive a copy of the personal data we hold about you and to check we are lawfully processing it. We would need as much information as possible to enable us to locate your data.
      • Right to rectification. You have the right to have any incorrect personal data corrected or completed if it is incomplete. We will need as much information as possible to enable us to locate your data. We will look at any request and inform you of our decision within 28 days of receiving the request.
      • Right to erasure. This right, often referred to as the right to be forgotten allows you to ask us to erase personal data where there is no valid reason for us to keep it. We will look at any request and inform you of our decision within 28 days of receiving the request.
      • Right to object to processing where we are relying on a legitimate interest as our legal basis. You have the right to ask us to restrict processing of your data. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your right to object. We will look at any request and inform you of our decision within 28 days of receiving the request.
      • You have an absolute right to object at any time to the processing of your data for direct marketing purposes. See clause 5.3 for details of how to opt out of direct marketing. We will action your request as soon as possible.
      • Right to data portability. You have the right to move, copy or transfer your personal data from one IT environment to another. This right applies to data that you have provided to us and that we are processing on the legal basis of consent or in the performance of a contract and that processing is by automated means. We will respond to your request within 28 days of receipt of your request.
      • Rights relating to automated decision making/profiling. You have the right in respect of automated decision making, including profiling. Where we carry out solely automated decision making, including profiling, which has legal or similarly significant effects on you, we can only do this if it is in connection with a contract with you, we have a right under law or you have provided your explicit consent. We will tell you if this happens and tell you how you can request human intervention or challenge the decision.
      • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in one of the following scenarios:
        • If you want us to establish the data’s accuracy;
        • Where our use of the data is unlawful but you do not want us to erase it;
        • Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
        • You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
      • You can exercise any of these rights by contacting us using the details provided in clause 1.
      • If you want to know more about your rights, the ICO has more guidance on their website here: A guide to individual rights | ICO.
      • You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
        
        

11. COMPLAINTS

If you are unhappy with any aspect of our handling of your data you can contact us at the postal address or email address above. You are also entitled to lodge a complaint with the UK Information Commissioner’s Office using ico.org.uk/concerns.

12. COOKIES

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. For more information about the cookies we use and how to change your cookie preferences, please see our Cookie Policy.

13. THIRD-PARTY WEBSITES

Our website contains links to other websites that are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, you should read their privacy policy, which may differ from ours.

14. CHANGES TO THE PRIVACY POLICY

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy was last updated on 31 January 2025.